Contacts
Have a question about a product, size or order? We're available during business hours (Mon–Fri 09:00–18:00) and reply quickly. Choose the most convenient way below.
How to reach us
Convenient if you want to describe your question in detail or attach photos.
arendah333@gmail.comBusiness hours
Mon–Fri 09:00–18:00
Messages sent outside business hours will be handled during the next working time.
Where we are
м. Київ, Україна
We are an online store. We ship orders via Nova Poshta to a branch or parcel locker.
Write to us
Don't feel like calling? Leave a message in the form: tell us how to contact you, and a manager will reply during business hours. You can attach photos or files to your message.
What is your question about?
Returns or defects
The size doesn't fit or you found a defect? Describe the situation and attach photos.
We support our defenders: we offer discounts and special terms for military personnel. Write or call us, and we'll tell you the details.
Frequently asked questions
How quickly do you reply?
During business hours (Mon–Fri 09:00–18:00) we try to reply as soon as possible. If you wrote in the evening or on a weekend, we'll reply on the next business day.
How do I receive my order?
We ship orders via Nova Poshta to a branch or parcel locker within up to 3 business days after confirmation. The parcel takes 1–3 days in transit. Delivery is free for orders over 5000 UAH; below that amount, it is charged at the carrier's rates. More details on the delivery page.
How can I find out where my parcel is?
After shipping, you will receive a tracking number (TTN): you can use it to check the parcel status on the Nova Poshta website or in the app. If there is no number or the status isn't changing, write to us and we'll look into it.
Still have questions?
Message or call us — we’ll help you choose, place or receive your order.
Mon–Fri 09:00–18:00