Returns and Exchanges
Sometimes an item doesn't fit, the color isn't quite right, or you simply don't like it. No worries: you can return or exchange an item in good condition within 14 days.
Below we briefly explain how it works and what you need to do. For shipping details, see the delivery page, and for payment information, see the payment page.
Main conditions
14 days to decide
You can return or exchange an item within 14 days of receiving it. The day of receipt itself is not counted; the countdown starts the next day.
Item as good as new
- no signs of use
- with labels and tags
- in the original packaging
Who pays for shipping
If the item is in good condition but just didn't suit you, the buyer pays for return shipping.
If the item is defective or we made a mistake with your order, we cover all the costs.
How to return or exchange an item
Contact us
Call or write to tell us which item you want to return or exchange.
Agree on the details
We'll tell you where to send the parcel and agree on what suits you better: an exchange or a refund.
Send it via Nova Poshta
Pack the item carefully with its labels and original packaging, and send it to the agreed address.
Get your refund or exchange
Once we receive and inspect the item, we'll refund your money to your card or by the same method you paid with, within up to 30 days, as required by law.
If the item is defective or you received the wrong one
We apologize, this happens sometimes too. Write or call us and describe what happened. A photo of the defect or the parcel will help us sort it out faster.
We'll exchange the item or refund your money, as you prefer. We pay for shipping in both directions at our own expense.
Items that cannot be returned
Certain items in good condition cannot be returned or exchanged under the law. The list is defined by Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994.
Show the list
- Food products
- Medicines and medical products
- Sanitary hygiene items
- Perfumes and cosmetics
- Baby products
- Underwear and bed linen
- Jewelry
- Manicure and pedicure tools
- Recorded audio and video cassettes, discs
- Printed publications
- Fabrics sold by the meter and carpet products
- Items made to individual specifications
Frequently asked questions
How do I count the 14 days?
The countdown starts the day after you receive the parcel. For example, if you pick up your order on Monday, the first day is Tuesday.
Can I exchange an item for a different size?
Yes, within 14 days and under the same conditions: the item must show no signs of use and come with its labels, tags, and original packaging. Contact us and we'll guide you through the process.
Who pays for shipping on a return?
If the item is in good condition and just didn't suit you, the buyer pays for shipping. If the item is defective or we made a mistake with your order, we cover the shipping costs.
When and how will I get my money back?
First we receive and inspect the item, then we refund your money to your card or by the same method you paid with. The time frame is up to 30 days, as required by law. You can read about payment methods on the payment page.
Still have questions?
Message or call us — we’ll help you choose, place or receive your order.
Mon–Fri 09:00–18:00